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Know before you go

Know Before You Go

Here are some helpful tips to "Know Before You Go"

IFT's SHIFT20 on-demand catalog is a treasure trove of insights, information, product solutions, and more! To help you be ready to take advantage of all the great content, research, exhibitors, and networking here are helpful tips to know before you go to experience the main site.

Take a video tour


Login and Build Your Customized “My Planner” Schedule

Your SHIFT20 Planner is your gateway to all of the exciting content and product solutions offered. Make sure you take some time to favorite the activities you’d like to see and do so you can easily access them when it is convenient for you.

To login in: You should have received information along with a link to your “My Planner” in your registration confirmation email.

For questions about your SHIFT20 Planner contact:

Email: [email protected]
Phone: 7:00 a.m. – 3:30 p.m. Central Time
Toll-Free: 888.527.8823
International: +1.513.527.8823

Go to My Planner

Favorite and exchange virtual business cards with the exhibitors

While building out your SHIFT20 Planner schedule make sure you visit the SHIFT20 Expo Showcase. Explore and search for companies and products you're interested in learning more about. Peruse the featured exhibitors, new product showcase, and search for companies by product category. products and content you want to learn more about by clicking on the corresponding "+" sign.

While viewing exhibitor pages be sure to click on the virtual business cards to let them know your interested in learning more about their products.

Visit Exhibitor Showcase

Login become familiar with the SHIFT20 Virtual Event and Expo Site

Take some time to navigate around the virtual event site and get a sense of how content is presented. Visit the homepage and click on featured content to explore all the incredible content being shared. Also check out the top left navigation menu to explore content categorically.

To login to the SHIFT20 Virtual Event and Expo site you will need the email address you registered with and your registration confirmation ID number. This number is provided above your name in your registration confirmation email.

Visit SHIFT20 Virtual Event and Expo

Complete your profile on the SHIFT20 Virtual Event and Expo Site

This is important and will make your experience exponentially richer! After logging in to the SHIFT20 Virtual Event and Expo site, in the top right corner, you will see a small person icon. Click on this icon and navigate to the “edit profile” menu item. Update as much of the information as possible. Keep your profile “visible” so you can easily engage with other attendees!

Set up your account settings

Also under your profile menu is the option to set your “Account Settings.” You will want to do this right away as it’s where you set up your notification and commenting preferences as well as your preferred email contact information.

Go to Featured Sessions page

Be Social—follow, like, comment, and video chat

As you explore the site, be sure to follow, like, and comment on sessions, posters, socials, and featured speakers' pages. This helps to make you profile more robust and also helps the profile engine to surface other attendees that common interests so you can “follow” them and add them to your network.

You are also able to start a "video panel" (aka video chat) with attendees of the event. This can be done after logging in either from your homepage engagement menu or, from a respective attendee's profile. To initiate a video chat with another attendee simply click on the "video chat" button and follow the prompts. You will need the attendee name or email address to initiate the video chat. As is typical chat etiquette, please email the attendee before initiating a video chat. As is typical chat etiquette, this request will email the person to let them know you are interested in video chatting with them.

Be sure to check out the President’s Playlist and end of day SHIFT Recordings

Each day of the live event opened with special interview sessions conducted by IFT’s Presidents and special guests. Within each, IFT’s Presidents shared what they planned to experience each day. Each day also concluded with an end of day wrap up featuring additional guests sharing their day’s insights and observations. These recordings are great ways to learn more about some of the content and featured sessions to help you select what you would like to watch for your own experience.

Review FAQs

We’ve also developed a comprehensive Frequently Asked Questions page to help address many anticipated questions you may have.

Review FAQs

Need Assistance?

SHIFT20 Planner and Exhibitor Showcase Site
Email: [email protected]
Phone: 7:00 a.m. – 3:30 p.m. Central Time
Toll-Free: 888.527.8823
International: +1.513.527.8823

General Virtual Event and Expo Questions
Email: [email protected]
Toll-Free: 1.800.IFT.FOOD (800.438.3663)
International: +1.312.782.8424

E-mail: [email protected]
Phone: 8:00 a.m. – 5:00 p.m. Central Time
Toll-Free: 800.462.9440
International: +1.847.996.5848